How to update?

How to log in?

Log in to the company profile management through eMessukeskus, the Exhibitor Service Online. More information about the accounts and log in process to eMessukeskus can be found from Info-page.

How do I navigate to company profile management?

1. Log In to eMessukeskus and select the event you want to edit.
2. Select the “Market you participation” tab and select “Update company profile”.

Your profile page is visible on the event site after the profile page is saved for the first time.

Menu items and basic navigation

Main menu is located on the left side of the window.

Menu has following sections:

• Media where you can upload and manage images and files
• Profile pages where you can manage and edit your profile page content
• Catalog items where you can manage and add catalog items
• Chat Inbox where you can manage and answer to questions sent in Chat
• Suomeksi / In English changes the UI language

If you change the UI language this affects only the admin UI language. It has no affect on the content displayed on the event site to the users.

How to edit profile page

General information

1. Give a name to your profile at the top of the page. The name is visible in the service and acts as a search parameter.
2. Add general information such as: description, contact person info and image
3. Select profile category on the right side menu. Categories are shown on company list page.

Add content to profile

1. Add your own marketing content to the page:
   1. Click ”Add element” in the “Free content” section .
   2. Select which kind on element you want to add. You have multiple options such as “text and image”, “text and video” and a free text element.
   3. Enter text and upload images. Images are shown with 660 px width on the page. Image height is not cropped. Amount of text is not limited.
   4. You can format text e.g. paragraph styles, text styles and lists
   5. You can add a link from link button. You can add links to external sites and to documents.
   6. If you want to embed videos to the page use ”Video and text” -element. You can add videos from YouTube and Vimeo. Add video url eg. ”https://www.youtube.com/watch?v=j73ADZi1Q_4” to the “Video URL” field. If you do not have videos uploaded to video services you can link the video file directly to the page
   7. You can ad multiple elements to the page and change their order
   8. If you want to delete an element select the “-” button on the element header row.

Save changes and publish pages

When you want to save the changes added to the page select “Update” on the right side menu

Remember to save changes every time you update content

The page is published automatically

If you want to remove the page from the event site change the status of the page to Draft.

If you want to publish the page again change the status to Published.

You can preview your page by selecting “View profile page” from the sidebar navigation on the right.

Chat

Chat management

1. Enable chat from profile page Chat section. When chat is enabled the chat icon and chat screen is visible on your profile page.
2. Enter Chat agent name. Chat agent name is visible for the visitors on the chat screen.
3. Enter welcome message. Welcome message is visible on the chat screen when it is opened.
4. Enter an email address if you want to receive notifications when new chat messages are received.
   

Using the chat to receive and send messages

You can view all received messages and send messages through the Chat Inbox menu.

1. Open Chat Inbox menu
2. All events and profile pages have their own chat inboxes. Select the profile page whose chat messages you want to view.
   

If you have received ne unread messages you will see notifications:

1. Next to the Chat Inbox menu
2. Next to the visitor name with *
   

After you have received a message from a visitor every chat conversation opens a new tab to the chat menu. Newest conversations is on the top. All contact persons in your company that have access to the service can view and answer to chat conversations.

If user has logged in to the service account name is visible in the chat conversation. If user has started conversations without logging in name “Visitor” or “Vieras” is displayed.

You can send files through the chat by clicking  + -icon.

Contact Form

With the Contact Form the visitor can send you a message when your chat is inactive. The Contact Form can be accessed by a button on your profile page. Exhibitors can control whether the form is in use and specify several different topics/reasons for contacting the exbihitor. Each topic’s contact requests can be directed to a different email address.

1. Choose whether the form is visible (enabled) or hidden on your profile page.
2. Write a title for the form in the “Form Description” field, eg. “Contact us!”
3. Add different subjects for the contact form, eg. “Book a meeting” and add in the ”Receiver” field the email address to which the answers will be sent.
4. You can add more different subjects from the blue button on the lower right side.
5. You can see all received contact requests on the “Contact messages” -tab in the side menu. From there you can also download the contact requests in CSV form.